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Google pauses Pixel 6 and Pixel 6 Pro update causing problems, fix coming in January

The Google Pixel 6 phones are wonderful devices. However, Google is having problems updating them.

First, the update release, which is the first for the Pixel 6 and Pixel 6 Pro, has dragged to the disappointment of users. Now, the update is also causing many problems for the phones that have installed it, so much that Google is pausing the rollout to investigate.

Users have reported experiencing dropped and disconnecting calls after getting the update, ensuring a slight sour note on their end-of-the-year activities.

Through a post in Google’s support forums, the company has acknowledged that a bug in the update is responsible for the connectivity issue. Google also stated that it has a fix for the disconnection issue which will come as part of an update coming toward the end of January. The new update will bring all the features in the update causing issues but will come with the fix.

It appears not everybody is affected by these issues. For Pixel 6 and Pixel 6 Pro owners not affected, their phones will work normally. However, if you have experienced problems, Google recommends reverting and factory resetting the device.

Many users will have problems with the factory reset Google has recommended if they are not technology inclined. It involves manually flashing an old build of Android 12 using the Android Flash Tool. Users also have to remember to back up their data as the phone will be completely wiped. Also, some users have reported that there is no way to flash back to an older build due to their carrier settings. A Pixel owner mentioned he had this on a Verizon-sold Pixel.

The latest update was supposed to bring, apart from fixes, new features like compatibility with Pixel Stand 2 for 23 W wireless charging, Snapchat integration with “Quick Tap to Snap,” support for digital car keys, etc. However, this latest mishap means Pixel owners will have to wait longer for the update or live with issues if they want the update right away.

Here is the post by Google in full. It was deleted at some point, but it is back up, with nothing changed:

“Hey Pixel Community,

The Pixel team paused the December software update to Pixel 6 and Pixel 6 Pro devices after some users reported calls were dropping or disconnecting. We have now identified a fix that will roll out in a software update by late January. This update will also include all the fixes and improvements that were originally planned in December. If you received the December software update on Pixel 6 or Pixel 6 Pro and are still experiencing mobile connectivity issues, you can revert to the previous software version using the Android Flash Tool (flash.android.com) and performing a factory reset. Please back up your phone before restoring to the previous software version. If you are not experiencing mobile connectivity issues, no action is required. We sincerely apologize for the inconvenience and appreciate your patience as we roll out the fix.

Your Pixel Community Manager,

Camille”

Written by HackerVibes

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